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Jika proses Liveness / Selfie dinyatakan Not Passed, pastikan wajah Anda terlihat jelas dan menghadap kamera, lakukan proses di ruangan dengan pencahayaan yang cukup, serta hindari penggunaan aksesoris seperti masker, kacamata, atau topi. Pastikan juga koneksi internet stabil, kemudian ikuti instruksi di layar untuk mengulang proses Liveness / Selfie. Jika setelah mencoba kembali masalah masih terjadi, silakan hubungi tim support Xignature untuk mendapatkan bantuan lebih lanjut agar proses verifikasi Anda dapat segera selesai.

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What should I do if my Liveness / Selfie attempt is Not Passed??

If your Liveness / Selfie attempt is Not Passed, make sure your face is clearly visible and facing the camera, perform the process in a well-lit room, and avoid accessories like masks, glasses, or hats. Ensure your internet connection is stable, then follow the on-screen instructions to retry the Liveness / Selfie process. If the issue persists after retrying, contact the Xignature support team for assistance so your verification can be completed smoothly.